Orders Placed Before 12pm |
Orders Placed After 12pm |
Express Orders
(orders placed between 12pm and 3pm on Business Days) |
|
Orders Below 175 AED |
Same Business Day Delivery22 AED |
Next Business Day Delivery22 AED |
Express Delivery95 AED |
Showroom Pick-Up(9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
Showroom Pick-Up(9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
||
Order Over 175 AED |
Same Business Day DeliveryFree |
Next Business Day DeliveryFree |
Express Delivery95 AED |
Showroom Pick-Up(9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
Showroom Pick-UpFree (9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
Shipping & Delivery
Shipping Options
- Same Business Day Delivery, Next Business Day Delivery and Express Delivery are only available on Business Days.
- Business Days are Sunday to Thursday, excluding public holidays.
- Orders placed over the weekend will be delivered the next Business Day.
Standard Orders |
Express Orders(placed before 12pm on Business Days) |
|
Orders Below 175 AED |
Standard Delivery(2 Business Days) - 22 AED |
Same Business Day Delivery150 AED |
Showroom Pick-Up(9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
||
Order Over 175 AED |
Standard Delivery(2 Business Days) - Free |
Same Business Day Delivery150 AED |
Showroom Pick-Up(9am-6pm Mondays & Thursdays, excluding public holidays) - Free |
Shipping Rates |
|
Orders Below SAR 1,500 |
Shipping fees calculated at checkoutPlease note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy. |
Orders Over SAR 1,500(excluding sale items) |
Free ShippingPlease note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy. |
Shipping Rates and Duties |
|
Orders Below 1,500 AED |
Shipping fees calculated at checkoutPlease note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy. |
Orders Over 1,500 AED(excluding sale items) |
Free ShippingPlease note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy. |
Shipping Rates and Duties |
|
Orders Below 2,000 AED (550 USD) |
Shipping fees calculated at checkoutImportant Note: Export Declaration fees are added at checkout. Orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order. For more information, please see our Delivery Policy. |
Orders Above 2,000 AED (550 USD)(excluding sale items) |
Free ShippingImportant Note: Export Declaration fees are added at checkout. Orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order. For more information, please see our Delivery Policy. |
Please note: Silsal reserves the right to make deliveries in batches.
Tracking
If an item has not been received and there is no tracking information, please contact our customer service representative at shop@silsal.com, or using our live chat service (found at the bottom right corner of our website).
Pre-Order Items
On occasion, Silsal offers items for Pre-Order, before they are released in store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of any such changes.
Shipping Carrier
Silsal ships its orders through Aramex, DHL, SHIPA and Emirates Post, in addition to our own in-house delivery team. Silsal reserves the right to change these delivery partners at any time. Please visit their individual websites for terms and conditions.
Delivery Policy
We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.
Orders shipped may be subject to custom duties, the clearance amount varies per destination. Duties may be paid directly to the local customs authority or freight forwarder upon receiving the order.
For UAE and GCC orders, prices include Duties Charges. For international orders, prices do not include Duties Charges.
Export Declaration Fees
On 1st November 2017, Dubai Customs Authority introduced export declaration charges, which are applicable on all outbound shipments of AED 1,000 ($272.29) and over. Export Declaration fees are added at checkout and are applicable on all international orders, including when Free Shipping is available.
EXPORT DECLARATION CHARGES
Destination |
Total Fee |
Kuwait |
KWD 16.5 |
Bahrain |
BHD 20 |
Oman |
OMR 20.5 |
KSA |
SAR 199 |
Rest of the world |
$53.10 |
Customs Duties
With the exception of GCC, all international orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
For GCC, pre-paid Custom Duties are added at checkout.
International Shipping Rates
International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.
All international orders, with the exception of KSA orders, may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
International Delivery Times
Since (almost) everything on silsal.com is available for International Delivery, we ship to over 100 countries and regions around the world, including Europe, Australia, Asia, Africa and the Middle East.
IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.
To learn more about International Delivery Times, select your country or region below:
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