Please note: Silsal reserves the right to make deliveries in batches.

Tracking

If an item has not been received and there is no tracking information, please contact our customer service representative at shop@silsal.com, or using our live chat service (found at the bottom right corner of our website).

Pre-Order Items

On occasion, Silsal offers items for Pre-Order, before they are released in store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of any such changes.

Shipping Carrier

Silsal ships its orders through Aramex, DHL, SHIPA and Emirates Post, in addition to our own in-house delivery team. Silsal reserves the right to change these delivery partners at any time. Please visit their individual websites for terms and conditions.

Delivery Policy

We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

Orders shipped may be subject to custom duties, the clearance amount varies per destination. Duties may be paid directly to the local customs authority or freight forwarder upon receiving the order.

For UAE and GCC orders, prices include Duties Charges. For international orders, prices do not include Duties Charges.

Export Declaration Fees

On 1st November 2017, Dubai Customs Authority introduced export declaration charges, which are applicable on all outbound shipments of AED 1,000 ($272.29) and over. Export Declaration fees are added at checkout and are applicable on all international orders, including when Free Shipping is available.

EXPORT DECLARATION CHARGES

Customs Duties

With the exception of GCC, all international orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.

For GCC, pre-paid Custom Duties are added at checkout.

International Shipping Rates

International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.

All international orders, with the exception of KSA orders, may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.

International Delivery Times

Since (almost) everything on silsal.com is available for International Delivery, we ship to over 100 countries and regions around the world, including Europe, Australia, Asia, Africa and the Middle East.

IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.

To learn more about International Delivery Times, select your country or region below: